The 2023 Subaru Love Promise Customer and Community Commitment Award
We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.
We're honored to receive the 2023 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.
What is the Subaru Love Promise?
Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.
How is Faulkner Subaru Harrisburg dedicated locally to the Love Promise?
Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.
Castaway Critters, Humane Society of the Harrisburg Area, Speranza Animal Rescue
Capital Area Greenbelt, Love the Hill, TerraCycle Recycling Program
Central PA Friends of Jazz, Dauphin County Vo-Tech, Foose Elementary School, Harrisburg Symphony Orchestra, LOOP Boyz & Girlz, Milton Hershey School, River City Big Band, Susquehanna Art Museum
CATRA, Cocoa Packs, Diakon Youth Services, Graceful Acres, Paxton Ministries, The Middletown Home
K9 Hero Haven, Leukemia & Lyphoma Society, PA Breast Cancer Coalition, The Kidney Foundation
Love Promise Stories from Faulkner Subaru Harrisburg
Subaru and Faulkner Subaru Harrisburg believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here
Subaru Share the Love® Event 2022 - Jennifer B
Last year, I got a call to let me know that Faulkner Subaru picked K9 Hero Haven to be their Hometown Share the Love Partner. On May 19th, They invited myself and my staff along with a couple of our dogs to come to the dealership for a check presentation, we had no idea what to expect... Faulkner Subaru presented us with a check for $32,000!!!! Wow, we were speechless, we are in the process of building a new facility because we are out growing our current one and these funds will help tremendously. K9 Hero Haven is dedicated to serving the military, veterans, and first responders by providing working dogs with a home for retirement. The K-9s employed with the military and first responders are the best at what they do. They are expected to work in the toughest environments and face the harshest conditions. At any moment, they are expected to selflessly give their life to save ours. K9 Hero Haven helps to transition dogs to retirement. If at all possible, we want to re-unite a dog with its handler. We also work to provide dignity and respect to dogs who need some additional work to prepare them for their journey to retirement. The staff at Faulkner Subaru is not only friendly and helpful they truly care and love to help others in need, thank you Faulkner Subaru for being a great role model in our community. Anne Gibbs - Founder
Sharing the Love With Our K-9 Hero's - Anne G
It was six years ago when our partnership began with Faulkner Subaru in Harrisburg, I contacted Doug Jones, the General Manager, to see if he wanted to sponsor our annual K9 Hero Haven Golf Tournament, he was very interested, but wanted to learn more about our mission and what we do, he asked if he could come to our facility and meet our staff, Doug visited our facility and met everyone and took a tour of our property and the rest is history. Faulkner Subaru has done so much for us over the last six years helping us not only with funding but volunteering, their employees love coming here to help us with our dogs. They have helped us with setting up events and over the last six years have done many events for us at their dealership. Last year Doug called me to let me know that Faulkner Subaru picked K9 Hero Haven to be their Hometown Share the Love® Partner, after he explained what that meant I couldn’t believe what I was hearing, I know Faulkner Subaru supports many local charities and non-profit organizations in their community and to pick us to be their Share the Love hometown charity was to say the least very exciting. They invited myself and my staff along with a couple of our dogs to come to the dealership for a check presentation, we had no idea what to expect.. Faulkner Subaru presented us with a check for $32,000!!!! Wow, we were speechless, we are in the process of building a new facility because we are out growing our current one and these funds will help tremendously. K9 Hero Haven is dedicated to serving the military, veterans, and first responders by providing working dogs with a home for retirement. The K-9s employed with the military and first responders are the best at what they do. They are expected to work in the toughest environments and face the harshest conditions. At any moment, they are expected to selflessly give their life to save ours. K9 Hero Haven helps to transition dogs to retirement. If at all possible, we want to re-unite a dog with its handler. We also work to provide dignity and respect to dogs who need some additional work to prepare them for their journey to retirement. We wouldn’t have been so successful finding homes for these deserving working dogs if it wasn’t for Faulkner Subaru, even after our 6-year relationship with Faulkner Subaru I still have to pinch myself, the staff at Faulkner Subaru is not only friendly and helpful they truly care and love to help other in need, thank you Faulkner Subaru for being a model in our community. Anne Gibbs - Founder
New "Green" Benches for the Greenbelt! - Pam H
Faulkner Subaru of Harrisburg donated two very special benches to the Capitol Area Greenbelt today. The benches are made from hard to recycle items like snack wrappers, coffee cups and used cabin air filters which Subaru collected for TerraCycle® who manufactures the benches. The process reduces landfills and creates durable furniture. It’s a win win for the environment! The benches can be seen in Dock Woods, right next door to Faulkner Subaru on Paxton St in Harrisburg and at the Five Senses Garden on 441 behind the Harrisburg Mall. Both benches are in a section of the Greenbelt that has been adopted by and kept free of trash by Faulkner Subaru. Thanks Faulkner Subaru – for all you do for the Greenbelt and for the planet!! Your friends at CAGA, Capitol Area Greenbelt Association
Faulkner Subaru Loves The Earth®, Celebrating Earth Day with CAGA - Ron S
The Capital Area Greenbelt is a 20-mile loop through and around Harrisburg. It passes along the Susquehanna River through Riverfront Park, through wooded areas, urban offices, residential areas, and scenic parks. It is open to the public to enjoy and is maintained by varies groups of volunteers. Faulkner Subaru in Harrisburg adopted a section of the green belt the stretches from the Five Senses Gardens to the Paxtang park, about a mile in length. We host monthly clean ups where we maintain our adopted section of the greenbelt with the help of our employees and our Subaru Ambassadors to keep the trail accessible, safe and free from debris. This year on Earth Day we held a volunteer clean up and we were able to remove 36lbs of trash from our section of the greenbelt which brings our year-to-date total to up over 175lbs of trash picked up by our volunteers. As luck would have it, our scheduled cleanup day this month landed on April 22nd which is Earth Day and because Subaru of America and Faulkner Subaru in Harrisburg both love the earth, we decided to make it an extra special day and donate two benches made from recycled material by Terracycle® collected through our Zero Waste Box partnership. One will be placed in the Five Senses Garden and the other in the Dock Woods area for all to enjoy when using the trail. At Faulkner Subaru we are committed to doing our part in keeping our local community clean, safe and a place where everyone can enjoy the outdoors.
Courtyard of Honor Memorial - Randy M
It was only one year ago when the Courtyard of Honor committee was formed, it all started when a few alumni from Hershey High School in Hershey, Pa. had an idea to have a memorial built in the town of Hershey for a friend of theirs, Michael Horrocks, who lost his life on September 11th 2001, Mike was the Co-pilot of United Airlines flight 175, which was the second plane hijacked and crashed into the World Trade Center, Mike graduated from Hershey High School in 1981 and went on to college at West Chester University, after graduating from West Chester Mike decided he wanted to serve his country and joined the United States Marine Corp where he learned to fly military aircraft, Mike was an excellent Pilot and became a flight instructor for the Marine Corp, after 10 years in the Marines Mike became a Commercial airline Pilot for United Airlines, on September 11th, 2001 Mike lost his life shortly after taking off from Boston Logan International Airport, the plane was hijacked and crashed into the WTC in New York City. After many years of talking to the local township officials about trying to acquire some land in Hershey to build a memorial for Mike we finally got the news that the township was going to donate a prime piece of land for a memorial in downtown Hershey located in the center square. I was so excited when I got this news that I couldn’t wait to tell my Hershey alumni friends, so we formed a committee and named the site of the new memorial the Courtyard of Honor. The township gave us the land, but it was our responsibility to raise the funds to build the memorial, so we have many different events scheduled throughout the year to raise funds to build the Michael Horrocks Memorial. I called on many different local businesses to see if they would like to sponsor or help at some of the events we had scheduled and when I walked into Faulkner Subaru in Harrisburg, I met Doug Jones, the General Manager, he was very interested in what I had to say, I told him the purpose and the mission of the Courtyard of Honor, he asked me if he could come to our next committee meeting to learn more about what we had planned. Doug came to our next meeting and met all the committee members and had a great discussion about how Faulkner wanted to help us. We had a motorcycle benefit ride scheduled in April that we just started to plan all the details, Doug mentioned that he and his team at Faulkner Subaru had a lot of experience in planning events due to all the support they give their local community and that he would be happy to help plan our benefit ride. The help we got from the Faulkner Subaru team was simply unbelievable, they helped us not only plan the ride they had over 10 volunteers to help us the day of the ride, they provided breakfast and lunch for all the riders and even had a DJ set up to provide music at the end of the ride where we had lunch at our local American Legion, it was an amazing and successful event, it doesn’t seem enough to just say thank you, but THANK YOU Faulkner Subaru for all your help and true compassion for your community, you are truly making a difference!!! Randy McKillop
Faulkner Subaru Partners with Diakon Youth Services - Jeremias G
My name is Jeremias Garcia, I have been the Director, Certified Counselor and Mentor for Diakon Youth Services just outside of Harrisburg Pa. for 13 years. Our relationship with Faulkner Subaru started 13 years ago when I was in my first year as the Director a friend of mine introduced me to Doug Jones, the General Manager of Faulkner Subaru in Harrisburg, I call our relationship with Faulkner a partnership, they have been with us through thick and thin, they have supported us in many ways whether they were sponsoring one of our events or having their staff help us with our students and volunteering at our Diakon Program Center, they never left our side, every year they open up their dealership to our entire student body to visit and get a tour of the dealership, the Faulkner employees talk to our kids about the different jobs in the dealership and they truly have opened the eyes of many of our students to let them know if they graduate from the Diakon program and really want to make something of themselves and work hard that they can have a successful and productive life. Faulkner Subaru has changed the lives of many of our students over the years with their commitment to our cause here at Diakon Youth Services, they got to know many of our students throughout the years and they even hired some of them once they graduated from our program, our students are at risk youths, many of them have addictions and have been in trouble and some even homeless. Once our students graduate the 16-week Diakon program some of them want to continue their education and extend what they learned at Diakon Center so the next phase of learning is with the Garcia Enterprises in Harrisburg Pa. This is a one week course whereby graduated Diakon students learn different life skills such as building and maintaining relationships, communication skills, how to interview for employment. I was looking for some help and assistance from our local community business to come and talk to our students and assist in our class events, I didn’t have to look far to find Faulkner Subaru Harrisburg willing to sponsor training slots, come and talk to our students, they even brought one employee from each one of their departments within the dealership, Doug Jones and six of his employees came to our one week event and talked with our students, they also helped us with mentoring and positivity training and to our surprised they all showed up to our graduation event at the end of our program, It’s hard to even express the gratitude and appreciation we have for the entire staff at Faulkner Subaru, they make our local community at better place to live and they have helped us transform lives at the Diakon Center.
Bethesda Sock Donation - Faulkner S
February marks the Subaru Loves to Help® month, and in support of this initiative, Faulkner Subaru Harrisburg collected 1,295 pairs of socks donated by employees and customers, along with an additional 1,000 pairs from Subaru of America! The dealership's President, employees of Faulkner loaded up a Subaru Ascent and delivered the socks to Bethesda Mission in Harrisburg PA, contributing to the organization's efforts to bring comfort to the homeless and those in need in central Pennsylvania. “Why socks?” You might ask. Not many people know that socks are the least donated clothing item to homeless shelters despite being one of the most needed by organizations that provide support to the homeless who have little access to clean water, laundry, or other services. Wearing the same socks repeatedly without washing them can cause discomfort and irritation. The Bethesda Mission, established in 1914, has been reaching out to homeless men, women, and children providing the poor and homeless with shelter, food and clothing. At Faulkner Subaru in Harrisburg helping people and organizations in the community that help people is something we love to do. If you would also like to help those in your community, please consider donating to a local homeless shelter. A little help often goes a long way
Random Acts of Kindness - Ron S
At Faulkner Subaru Harrisburg, helping people and organizations in the community is our commitment to the Subaru Love Promise. Making Harrisburg a kinder place to live and, when given the chance, brighten up someone's day is something we LOVE to do!! For Random Acts of Kindness Day that’s exactly what we did. We asked our employees if they knew of anyone who was in need of a Random act of kindness. That’s when one of our sales consultants, Evelyn Bertoni, let us know about the Breininger Family who she learned about through one of our customers. Tiffany and John are both school teachers who will be needing to take unpaid leave to help the youngest of their three children, Ruby, recover from surgery. Ruby is 3 ½ years old and was born with spina bifida which is a birth defect that affects her spinal cord. Tiffany and John serve the community by educating, motivating, and preparing our future generations for the real world so we thought it was necessary to help them in their time of need because that is what we do!! We loaded our Faulkner Subaru shuttle (Subaru Ascent) with all their favorite foods, everyday household products and books, and toys for all three children and headed to their house. Upon our arrival, we were met by their friend and our customer who nominated them for a random act of kindness. The Breiningers were very surprised as we unloaded everything from the shuttle and our dealer president Doug Jones presented them with $300 in grocery gift cards and a $500 check from Faulkner Subaru to buy whatever else they might need to get them through this tough time. We write these stories and share not to brag but to hopefully be an inspiration to others in the community to lend a helping hand when all it might take is a simple act of kindness to help brighten someone's day.
A Simple Ask Becomes a Twelve-Year Partnership Focused on Transforming the Lives of our Youth. - Jeramias G
Twelve years ago, I walked into Faulkner Subaru Harrisburg to ask them if they would be interested in helping at-risk youth in our community. I was not sure what to expect for an answer, but I cannot believe the support and partnership that has developed with Faulkner Subaru and Diakon over the past twelve years, it is simply beyond anything we could have ever imagined! Faulkner Subaru has helped us countless times through the years with funding, volunteering and mentoring our students at Diakon Youth Services and at our Wilderness Center in Boiling Springs just outside of Harrisburg, Pennsylvania. At Diakon we transform the lives of at-risk youth through a range of community-based treatment, vocational training, counseling and mentoring services. We offer a wide range of programs designed to help young people become productive, contributing members of society. Faulkner Subaru in Harrisburg has been with us every step of the way providing sponsorships, scholarship opportunities, volunteering, and funding some of our programs. It is obvious that the employees at Faulkner Subaru are a special group of people. Over the last twelve years Faulkner has helped us in many ways including; a mentoring program for students that are interested in becoming a mechanic where they work alongside technicians at the dealership, participating in our career days to show students other opportunities that are available in the automotive industry, and providing gifts for our students at Christmas, just to name a few. In addition to the hands-on help that Faulkner provides, they have also contributed over $150,000 towards our mission of transforming the lives of our at-risk youth which has made a huge impact on the quality of education and services that we are able to provide. COVID-19 presented many new challenges to our organization over the past few years forcing us to adjust our mentoring and learning programs. We knew it was crucial for us to stay in contact with our kids and help them through these difficult times, so we set up virtual learning to stay connected. This new method of communication was challenging for many of our youth to stay engaged in the program. Through it all, Faulkner Subaru never left our side and continued to offer any support possible so that we could help our youth even though I was sure that the car business was affected by the pandemic. Every step of the way, Doug and his team never stopped helping us with our fundraising efforts and they were always there for emotional support. As I think back, I find it amusing that while the staff at Diakon are trained experts at mentoring and providing emotional support for our students, it was Doug Jones, General Manager, and his staff that were helping me and my staff to maintain a positive outlook. The encouraging words and support they gave us both on the phone and in person, really helped us weather the storm! As we started to return to the new “normal” we wanted to do something special for the students for Christmas. During the last twelve years Faulkner Subaru has delivered Christmas gifts for every student that is going through our six-month program and this year was no different. Doug called me at the end of November to let me know that they were buying Christmas gifts for our students again this year. Even after twelve years of support, I’m still amazed that I don’t have to contact Faulkner, but they contact me! Most of our students have experienced challenges that no child should ever have to experience, but the love and support that our students receive from Faulkner Subaru makes their lives a little better. Christmas morning every student opened a gift that the Faulkner Subaru staff went out and bought from a list that we gave them for each student with their age and what they would like to have for Christmas. There are thirty-nine students in our program this year and sure enough, thirty-nine presents were delivered to Diakon a few days before Christmas. Over the past twelve years Faulkner Subaru Harrisburg has impacted many lives at Diakon and they do it without hesitation or reward. They truly care about the people in their community, and we are so blessed to have them as our partner.
Simple Gestures Make a Big Impact - Megan B
The thing I love most about being a Subaru Ambassador is that the program truly is what you make it. Lucky for me I have Doug Jones and Chris Carvell to bring my ideas to life, no matter how last minute. During a Meet & Greet event with K-9 Hero Haven in November we decided to coordinate a Christmas event for December, and we knew just the thing to do, pet photos with Santa. All of the proceeds from the event were donated to K-9 Hero Haven and the event was a success. However, when you’re surrounded by people like Doug Jones and Chris Carvell, you always feel inspired to take things a step further. While I was a student at Central Penn College, I was elected to be the President of the Gamma Beta Phi National Honor Society – Central Penn Chapter and our mission and passion for helping the local community mirrors that of Faulkner Subaru Harrisburg. During an induction ceremony for the Honor Society, we decided to sell t-shirts and other Gamma Beta Phi merchandise for a donation amount to a local charity and I knew the perfect charity to choose, K-9 Hero Haven. As soon as we told attendees where the proceeds from the sales were going, people started throwing money at us and I walked away with $165.00 to give to K-9 Hero Haven. I presented K-9 Hero Haven with the money during the pet photos with Santa event. It’s being a Subaru Ambassador, and more specifically working with Faulkner Subaru Harrisburg, that taught me even the simplest and kind gesture can create a big impact.
